General Questions

What's the difference between screen printing and embroidery?

Screen printing uses ink pushed through a mesh screen to create designs on fabric, resulting in a smooth, flat finish. Embroidery uses thread stitched directly into the fabric, creating a raised, textured design. Screen printing is ideal for large, colorful designs and bulk orders, while embroidery offers a premium, professional look perfect for logos and small text.

What products can you customize?

We work with a wide variety of items including t-shirts, hoodies, polo shirts, hats, bags, jackets, uniforms, and promotional items. If you have a specific item in mind, contact us to confirm we can work with it.

Do you provide the garments or do I need to bring my own?

We stock a wide selection of quality blank apparel in various styles, colors, and sizes. You can also provide your own garments if you prefer specific brands or have special requirements, but there is an upcharge to do so.

Design & Artwork

What file formats do you accept for artwork?

We prefer vector files (AI, EPS, PDF) for the best quality results. We also accept high-resolution raster files (PNG, JPEG, PSD) at 300 DPI minimum. The same goes for embroidery, we can work with most file types but we will need to digitize your design to be stitched.

Can you help create or modify my design?

Yes, we offer design services including logo creation, artwork cleanup, and design modifications. Our team can help bring your vision to life or optimize existing artwork for the best printing results.

What if I only have a low-quality logo or image?

We can often recreate or enhance low-quality images. We can retrace logos and improve image quality, though additional design fees may apply depending on the complexity.

Screen Printing Specifics

What's the minimum order for screen printing?

Our minimum order is typically 48 pieces per design. Screen printing becomes more cost-effective with larger quantities due to setup costs.

How many colors can you print?

We can print up to 6 colors in a single design, though most designs use 1-4 colors. Each color requires a separate screen, which affects pricing.  We can achieve a wider range of color by mixing halftones using an advanced method called simulated process printing.  We can only use this method of printing on certain designs with shading and high amounts of color.

What types of ink do you use?

We use high-quality plastisol inks. Plastisol inks are durable and vibrant. We also offer specialty inks like metallic, glow-in-the-dark, and puff inks.

Can you print on dark-colored shirts?

Yes, we can print on any color garment. For dark shirts, we typically use an underbase (white ink layer) to make colors pop, or we can use specialty inks designed for dark fabrics.

Embroidery Specifics

What's the minimum order for embroidery?

Embroidery minimum is 36 pieces, making it perfect for small orders or samples.

What's the largest design you can embroider?

Our standard embroidery area is up to 4" x 4" for most garments. Larger designs up to 9" x 12" are possible on certain items like jackets or bags.

Can you embroider on any fabric?

We can embroider on most fabrics, but some work better than others. Cotton, cotton blends, and performance fabrics work excellently. Very stretchy, thin, or delicate fabrics may present challenges.

What thread colors are available?

We stock hundreds of thread colors and can match most Pantone colors. We use high-quality polyester and rayon threads that are colorfast and durable.

Pricing & Orders

How is pricing determined?

Pricing depends on several factors including quantity, number of colors/stitches, garment type, and complexity of the design. Screen printing costs decrease with larger quantities, while embroidery pricing is more consistent across order sizes.

Do you offer bulk discounts?

Yes, both screen printing and embroidery offer better per-piece pricing as quantities increase. Contact us for volume pricing on large orders.

What payment methods do you accept?

We accept cash, check, and all major credit cards.

Do you require payment upfront?

We require full payment upfront for all orders.

Timeline & Production

What's your typical turnaround time?

Standard turnaround is 10-15 business days from Payment and artwork approval. Rush orders can often be accommodated for an additional fee, with some orders completed in 3-5 days.

When does production start?

Production begins once we have final artwork approval, payment (or deposit), and all garments are in stock. Any delays in artwork approval or payment will affect your delivery date.

Can you rush my order?

Yes, we offer rush service for urgent orders. Rush fees vary depending on the timeline needed and our current production schedule.  

Quality & Care

How long will the printing/embroidery last?

With proper care, screen printed designs should last the life of the garment. Embroidered designs are extremely durable and can last even longer. We use high-quality materials and processes to ensure longevity.

How should I care for customized garments?

Turn garments inside out before washing, use cold water, and avoid bleach. For screen printed items, avoid high heat in the dryer. Embroidered items are generally more durable and can handle normal washing and drying.

What if I'm not satisfied with my order?

Customer satisfaction is our priority. If there's an issue with your order due to our error, we'll make it right. Please inspect your order upon pickup and contact us immediately with any concerns.

Ordering Process

How do I place an order?

Contact us with your project details including quantity, garment preferences, and design requirements. We'll provide a quote and timeline. Once approved, we'll prepare your artwork and begin production.

Can I see a sample before production?

Unfortunately, due to the amount of set up and time it takes prior to production, we do not offer physical samples.  Digital mockups are available for all orders to show how your design will look.  We do have physical samples of our most popular garments in our studio.  You can schedule and appointment to see/feel any of them.  

Do you offer pickup and delivery?

Yes, we offer both pickup at our location and local delivery for an additional fee. Shipping is also available for out-of-area customers.

Contact Information

Ready to get started on your custom apparel project? Contact us (will link to contact form) today for a free quote and consultation. 

Have a question not covered here? Don't hesitate to reach out – we're happy to help with any specific questions about your project.